•Define the roles and responsibilities of the team leader

•Identify the styles and skills necessary for effective leadership

•Understand the way their behaviour can affect the behaviour of others

•Understand how to use the stages of the life cycle of a team

•Explain three different motivational theories and relate them to personal and team motivation

•Demonstrate the use of questioning and active listening techniques.

•Understand where your time is used

•Cope with the unexpected

•Identify demands, habits and priorities

•Use techniques to manage your time

•Define what influencing is

•Be able to recognise the 6 behaviours of the influencing model

•Identify and demonstrate the benefits of matching and pacing

•Identify and demonstrate the 4-step model

•Understand the push and pull strategies and know when to use them