Campus will normally use your legal name indicated on official/government issued identification documents.

You can add a nickname or  preferred name you wish to by addressed by. following the steps listed below.

• Log into your Campus account
• Select your account profile by selecting your name in the upper right corner of the screen
• Select the Profile option from the drop menu
• Select the Edit Profile link locate din the User Details block of your profile screen
• Open the Additional Names menu
• Enter your preferred name into the Alternate Name field
• Scroll to the bottom of this screen and click the Update Profile to save your changes

Your Record of Learning, Dashboard and other accessible reports can be downloaded and exported  by using the Export As feature located at the bottom of the display/report screen.

Scroll to the bottom of the screen and select the format of the export file you desire.  Options for the type of file are noted below.

• CSV = Comma Separated Value
• XLS = Microsoft Excel Spreadsheet
• PDF = Portable Document File
  • You will have two orientation options; 1) Portrait) and 2) Landscape

You can add a photo or avatar image to your profile by the following steps.

• Log into your Campus account
• Select your account profile by selecting your name in the upper right corner of the screen
• Select the Profile option from the drop menu
• Select the Edit Profile link locate din the User Details block of your profile screen
• Open the User Picture menu
• Select the Add File button in the New Photo section
  • Most browsers will permit you to click and drag a file from your device to the file picker block
• Add a picture description to caption or Alt text your photo
  • This is helpful for visual and audio impaired learners to read or hear what your picture is.
• Scroll to the bottom of the screen and click the Update Profile button to save your changes

If you are a Customer, you will use the manual log in process and can use the Forgot Password or Username self-service tool.

• Click the Log In link at the upper right corner of the screen
• Click the Forgot Password? link at the bottom of the log in prompts
  • Link = https://www.charlesrivercampus.com/login/forgot_password.php
• You will be prompted to enter EITHER (not both)...
  • your Username 
  • your eMail Address
• Click the submit button to start the reset process
• An email from Campus (learning@charlesrivercampus.com will be sent in a few moments with a unique link you cna use to reset your password
• The link is active for 6 hours from the time the reset request was made
• Click the link in the message and follow the on-screen instructions

If you are an Employee or Contractor and use the Single Sign-On (SSO) log in process.  

• Use the network password reset process 

Learners can request extensions to expired or overdue Programs and Certification Programs accessing the Program/Certification Program.  Select the Request an Extension button to start the process.

You will be required to set a new due date and provide an explanation/reason why the extension request is needed.  Click the Submit button to alert your Manager to review and approve the extension request.

It is always recommended that you run the latest supported version of software as this will offer the best performance alongside security and stability. The lists below show minimum requirements and settings.

Apps and Plugins Settings

• Adobe Acrobat Reader (latest stable release)
• Java (latest stable release)

Internet Browsers

• JavaScript must be enabled
• Pop-up Blockers should be disabled (fully or temporarily)

• Chrome: The latest stable release
• Firefox: The latest stable release
• Microsoft Chromium Edge: The latest stable release
• Microsoft Edge: Versions 16 to 18
• Safari: Version 11.3 or greater
• Internet Explorer: Version 11 only

Supported Mobile/Tablet Devices

• iOS Safari (version 12 or higher)
• Android (version 5.0 or higher)

Internet Connection

• Minimum bandwidth: 256 kbps
• If using video or audio: 512 kbps

Note: Internet connection bandwidth will impact loading and performance for media and elearning activities.