Calendar

• Audio connection details will be provided once you join the virtual session.

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View/Download the Seminar Workbook (PDF file).  This required you to be logged into your Campus account.

Meeting Agenda/Syllabus:

• Ways to transition from coworker to authority figure without seeming domineering or bossy
• How to deal with the person who wanted the job you just got
• What to do when you start to feel your job would be easier “if it weren’t for the people”
• How to thrive when your success is based on the accomplishments of your team, not your individual work
• Why you must honestly assess your own behavioral and communication styles — and modify them if necessary
• How to identify and make the most of the different behavioral/communication styles of your employees
• Style “flexing” for effective supervision
• The key differences between communicating up and down the corporate ladder
• Critical listening skills every successful supervisor must master
• Five steps for building trust and gaining  respect — even among less-thancooperative employees
• Tips and tools for managing the people you inherited
• Essential skills for building your own dream team
• Delegation: why it’s not your chance to give  others the tasks you don’t like
• Two words the new supervisor should avoid: “I” and “my”
• How to set positive examples without seeming saintly
• The secret of success: achieving results through others

Managing yourself…

• What do you do now? [The skills that got you here won’t necessarily keep you here]
• How to identify and eliminate your own personal roadblocks to success
• Four of the most common pitfalls in the transition to management
• Six critical steps to help you shift from staff member to supervisor
• Your old skills in your new job: which do you  change and which do you keep?
• Management by objectives for first-time supervisors
• The language of supervision — performing a SWOT analysis
• Performance management fundamentals  for first-time supervisors
• How what you don’t know can hurt you
• Ways to change your focus from “depth of knowledge” to “breadth of understanding”
• How to manage others successfully when you’re in the dual role of worker and  supervisor
• More work, responsibility and pressure — how to stay on top of everything without losing your cool
• Proven techniques for managing time and setting priorities
• Tips for keeping meetings on time, on track and on target [it isn’t hard if you follow our  guidelines!]
• How to develop your own personal plan for professional growth — and stick to it for the long term